Quality Assurance reports

Your organization will also have easy and secure access to quality assurance reports that are produced weekly and posted to the NuComm reporting website. Reports can be broken down from very high-level data including overall QA scores (Quality Service Levels) by program, team or center, down to very granular details such as average service level by question, or agent specific, scoring by question to more readily determine root cause. These QA reports also assist the supervisory team map out their longer term performance plan coaching.  Please find sample client reports below for your review:

Reports are color coded to ensure action is taken on measures that are failing to meet customer expectations

Data can be easily displayed in a graph format to quickly identify challenged areas

Track daily the areas that cause your team difficulties