Client Example: One of our clients needs 500 call audits completed per month as part of their ongoing objectives. With only 2 people dedicated to Quality Assurance, this task was difficult to complete each month.
Based on the call length, NuComm was able to provide a cost per audited call of just $4.75. This allowed our client to simply budget $2,375 a month for all their Quality Assurance needs with the added benefit of a 40% savings, based on the cost of their internal QA team to deliver the same level of service.
Now NuComm’s expertly trained Quality Assurance Specialists listen to 500 calls, audit each call, score them and provide documented feedback along with daily reporting to the Management team.
Instead of trying to complete their call reviews, our client is now improving the service they deliver to their customers.
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