Customer Billing, Sales & Retention

Staying close to your customer is critical. Whether you are launching a new product, encouraging necessary upgrade sales or soliciting new business, we can help you generate revenues, improve customer service and, to put it simply, get results.

At NuComm, we have designed a highly effective and innovative process for customer acquisition and retention, giving your business the ability to stay connected to your most valued customers.

What truly separates NuComm from its competition is our Billing/Sales/Retention team (BSR). This dedicated group of professionals is skilled in the techniques of successful selling, as well as the "art" of recovering dissatisfied customers.

While all of our agents are trained and familiar with your business and its products, our BSR team takes over any call involving a sale, billing issue or unhappy customer. The BSR team is comprised of our top sales people - highly skilled in handling challenging calls for our clients, such as sales confirmations and dissatisfied customer.

Learn more about what we call Opportunity Mining...     Our comprehensive BSR activities also generate large amounts of customer information that can later be mined for additional, untapped opportunities.

 

Each team member's goal is to ensure that a call is handled with the utmost care and accuracy.

Here's how our BSR team functions day-to-day:

• Every dissatisfied customer and sales call we handle is transferred from NuComm's Telemarketing and Inbound Sales departments to the BSR team.
• The BSR team confirms the details of the sales call or attempts to resolve customers' dissatisfaction.
• Throughout the process, our BSR representatives electronically record the reasons for displeasure in the database and offer services to resolve the issue(s).

Call us today to find out how NuComm's Billing/Sales/Retention Services
can help your business.