Inbound/Outbound Customer Care

NuComm International helps manage the ongoing interaction with your business' most valuable asset - your prospects and customers - efficiently and professionally.

We work with you to design the right customer care approach for your business. Contact centers are a proven way to reinforce and grow relations between businesses and their customers. Our efficient contact centers combine the best of technology along with intelligent human interaction, thus allowing you to create a professional, caring brand image with your customers.

NuComm International handles both inbound and outbound customer relationship assignments:

• Inbound Customer Care: NuComm provides trained supervisors and staff who are skilled in customer care, direct sales, technical support, help desk and other direct marketing and contact services.
• Outbound Customer Care: NuComm conducts telemarketing for direct sales solicitation, lead generation, debt collection, new product announcements, market research surveys and other customer service activities, including follow-up procedures and customer satisfaction assessments.

With our extensive customer service representative training and proprietary technology, each solution is customized to ensure exceptional customer service and the achievement of your program targets. We also help you leverage the latest advances in customer relationship management, such as Interactive Voice Response (IVR) and Web-Enabled services.

A unique aspect of NuComm's customer care portfolio is its Applications Development Services. NuComm's experienced development team uses the latest technologies to provide custom applications and services, such as:

• List and data management
• Data mining and analytics
• Custom script development
• Online reporting

Our contact centers will become an extension of your business, reaching out to communicate with customers and positively extending your one-to-one relationship.

Call us today to find out more about NuComm's Inbound/Outbound Customer Care Services.