Instant Call Center Budget

You can find detailed call center definitions, organized alphabetically by clicking on the buttons in the left margin.

If you need any assistance using this or any other NuComm Tool, please contact us.

Here are some definitions of the terms used in the required fields to guide you:

• Projected Call Volume
• Average Handle Time
• Projected Occupancy Rate
• Historical Percentage of M/P (Manned/Paid)
• Average Hourly Labour Costs
• Benefits
• Telecom Costs per Minute
• Fixed Costs