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NuComm
 
 

Workforce Management Calculator
 
Workforce Management Calculator
 
Required Fields
 Number of Incoming Calls
 
 Service Level (Percent)
 
 Service Level (Seconds)
 

 Average Talk Time (Seconds)
 

 After Call Work Time (Seconds)
 

 Number of Outbound Calls in this Interval
 

 Average Outbound Call Talk Time (Seconds)
 

 Duration of Interval (Usually 30 Minutes)
 

 

 

You can find detailed call center definitions, organized alphabetically by clicking on the buttons in the left margin.

If you need any assistance using this or any other NuComm Tool, please contact us.

Here are some definitions of the terms used in the required fields to guide you:

 

 
 
 
 
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