CallAudit™

Does your business need to:
		Get faster and more consistent quality reviews of your contact center—within your current budget?
		Ensure your operators are performing well?
		Identify customer service problems…before they get out of hand?

Now you can with NuComm’s new Call Quality Auditing and Monitoring services.

In test after test, our highly trained call auditing and monitoring team has outperformed the industry standard – both in cost effectiveness, performance and efficiency, auditing significantly more calls per hour at substantial savings.

 NuComm’s Call Quality Auditing and Monitoring lets you:

• Quickly understand what your call centre agents are saying – or not saying
• Practice better performance management
• Get detailed reports to control quality
• call statistics, trending numbers, agent scoring and percentages, team comparisons and rankings, number of hang-ups, etc.
• Know whether your customers are being served appropriately
• Identify whether new staff are well trained and communicating the right information

What NuComm provides:

• Development of custom quality monitoring forms
• Option to choose either live auditing services or prerecorded services that allow you to get all your calls audited overnight – with feedback reports ready for you the very next day!
• Quality control officers who audit our own call auditors to ensure highest quality service to our customers
• Highly flexible, pay-as-you-go pricing options

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