Top Five Reasons to use NuComm's CSAT Survey

Choose from three different delivery methods:

1. Outbound CSAT Survey: - Use this method to follow up on any or all service interactions with your customers Calls are placed to any customer list you provide. Using touchtone responses such as "Press 1 for...", your customers can respond to survey questions and have the option of leaving a voice message at the end—so you can hear how they feel. Touch-tone responses are coded for easy data analysis and reporting. 2. Inbound CSAT Survey: - Use this method to reinforce your “service-oriented” focus Your organization can publish its own toll-free customer survey number on your website and communication materials. Customers can call the number 24/7, at their convenience, and use touchtone responses to take the survey. 3. Transferred CSAT Survey: - Use this method to get instant customer feedback following interactions with your contact center Your customer calls your contact center for service. At the end of the call, they can be transferred to the CSAT Survey application. Once they complete the survey, they will also have the option of leaving a recorded voice message with additional comments—so you can hear how they feel.

NuComm provides your business with:

• Robust IVR (integrated voice response) service technology
• Professional scripting and recording of customer satisfaction surveys
• Transcripts of recorded surveys for easy management review
• Flexible pay as you go pricing
• send as many or as few calls as you want!
• Detailed online reporting with wav files attached
• Easy set up in less than one week

To arrange your first CSAT Survey or for more information, contact:

CSAT survey  home

CSAT pricing