NuComm Automated Voice Services

Keeping two-way communication channels open is top of mind with today’s businesses—for more reasons than ever. And our clients look to us for unique, cost-effective solutions to make it happen.

For this reason, we launched automated voice services. It’s a division that harnesses technology to solve unique business problems…at a fraction of the cost of traditional methods.

So far, we’ve done a lot of interesting things for our customers—and maybe you have a specialized need too? Simply bring us your business requirements and you’ll be surprised how efficiently we can develop an automated solution to boost your bottom line.

For example: We’ve automated the ability for businesses to convey service announcements, make credit calls, recruit staff, survey customers, manage sales forces, handle technical support… and so much more.

Following a period of rapid growth, NuComm has even more innovative technology standing by to help your business reach your customer base quickly and economically with minimum set-up, infrastructure and investment.

What are automated voice services?

Why Choose Automated Voice Services

Why Choose the NuComm team

Simply put, they are customer service solutions that are not dependant on live agents. Think of it as any customer interaction made via an automated voice system using integrated voice response (IVR) technology…ideally connected to a database so you can gather important information and statistics.

Cost savings
	•	Costs less than a postage stamp per call 10 times less than an average agent-assisted call

Consistency
	•	No training or Q.A. required. It always communicates with customers in a uniform manner

Scalability
	•	From 50 to 50,000 calls handled in hours

No live agent ramp up required
	•	Save significant time and costs

Higher service quality
	•	Call responses are almost immediate and call holding costs are dramatically reduced. The proportion of automated calls that are satisfactorily handled on the first call with no transfers or callbacks often exceed the performance of live agents.

Greater productivity & speed of delivery
	•	By sending simple calls through an automated system, your people are free to handle more complex calls, such as resolving complaints or up-selling new products and services.

Knowledge and experience
More than 50 years of combined IVR and CTI development experience

We own the platform
Our in-house developers built the platform. And we own it. That means: lower overhead, no vendors and a more flexible architecture

Seamless live agent integration
We can quickly integrate your IVR service with our full service live agent contact centers across the globe.

Millions of satisfied customers
Last year we handled more than four million calls on behalf of our clients. This year we will handle 12 million. Our clients’ satisfaction says it all.

Streamline your customer communications today
To inquire about our complete suite of automated voice services, please contact: