Order 23 Steps to an Effective Call Center, by Réal Bergevin

23 Steps to an Effective Call Center by Réal Bergevin is required reading for any organization wanting to cost effectively provide superior customer service in a call center environment.

As founder and CEO of NuComm International, Réal has watched the company evolve from a call center consulting company to a contact center solutions provider employing over 4,000 people worldwide.

NuComm International was built and continues to operate within the business model Réal envisioned. 23 Steps to an Effective Call Center has, for all intents and purposes, become the bible that guides NuComm's employees. The book provides a complete, systematic model of call center operations, and is used to assist other businesses in reaching their goals.

The 23 Steps of Réal's business model are outlined in his book, and explains how each step is used, and affected, by:

• the call center manager,
• the technology supervisor,
• the call center analyst,
• the resource supervisor (scheduler),
• the employee performance supervisor,
• and the telephone service representative

Developed for NuComm International managers and clients, 23 Steps to an Effective Call Center is a comprehensive model of call center operations. From development of the call center mission to tracking results, the model provides a powerful and complete "hands-on" method of affecting results.

The price of the book is $27.95 CAN / $23.95 USD - Including shipping and taxes.

First Name:
Last Name:
Company:
Address:
City:
State/Province:
ZIP/Postal Code:
Country:	Antigua Argentina Australia Austria Barbados Belgium Bermuda Brazil Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Dominican Republic Finland France Germany Greece Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy Japan Malaysia Malta Mexico Netherlands New Zealand Norway Pakistan Peru Philippines Poland Portugal Russia Saudi Arabia Singapore Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan Thailand Turkey United Arab Emirates United Kingdom United States Venezuela <Select>
Phone Number you wish to be contacted by:
Extension #:
E-mail:
Quantity:
SAVE up to $12.99 per book! Check this box to add Call Centers for Dummies to your order. Only pay for the shipping on 23 Steps to an Effective Call Center.
Your security code :     ►	Enter your security code here :