Order your copy of Call Centers for Dummies,
by Réal Bergevin

Telephones cost money and operators require care and feeding-an expensive proposition for the manager who sees only a tenuous relationship between the bottom line and customer relations. It can be a scary thing to pour a great deal of money into a call center without being able to see a direct benefit from your efforts. Add to that a sense of unknown variables and a nebulous return on investment and you have one nervous manager.

Call Centers for Dummies is the ideal resource for call center managers. Using Call Centers for Dummies, the manager will be equipped with a guide that, working under the principals of revenue generation, efficiency, and customer satisfaction, will improve results measurably. Instead of viewing the call center only as a cost center, managers, equipped with new tools, will be able to affect the bottom line through continuous improvement.

Complete and submit this form to order your copy today.

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• The price of the book is $22.00 CAN plus shipping and taxes

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