Contact Center Tools

NuComm offers a wide array of sophisticated and powerful contact center tools to make it happen.

What do you need to better manage your contact center?

Here are just a few innovative NuComm applications, priced to go, and ready to help your business run smoother:

Performance, Quality & Statistical Reporting Tools

• CIMWeb™ Using a Total Quality Model of Statistical Process Control, CIMWeb, monitors employee performance using statistical techniques to identify both over- and under-achievers. Managers can easily pinpoint agents requiring additional support.

Customer Relationship Management Tools

• SilverFox™ Version 1.1 is a call flow generator that tracks important customer information, such as address and contact details, brand awareness responses and buying motivations. All your information is stored in a relational database and available for reporting purposes.

Task & Workflow Management Tools

• Tandim™ Workflow Communicator allows teams of people to stay in-sync on any joint task they are trying to accomplish, including multiple projects with multiple team members.
• NuStar™ creates campaign launches, tracking all campaign changes and monitoring campaign results versus specifications. Alarms, and an escalation procedure, ensure that issues are dealt with promptly.

Workforce Management Tools

• The Coach™ documents, reports and establishes an audit trail on the coaching discussions between a supervisor and an agent.
• Web-based Scheduler is a system that manages real time call volume, balancing available agents against demand.

Tune up your contact center today
For more information on our suite of leading tools, please contact: